PRIVACY STATEMENT

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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

DELIVERY

Delivery takes usually between 4-7 working days ( exclude Saturday,Sunday)

The cost of delivery is as stated on your order.

We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.

If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

RETURNS

If you wish to return your Product, please contact us at support@opscooters.com or phone 0044 (0)7841 538 195. Please note the following –

Upon delivery

1)If your product is broken or spoiled upon delivery then you must notify us immediately or within 14 days, otherwise the returns policy becomes invalid.

Out of the box

Carefully inspect and assemble your product as per the instructions. If you notice a manufacturers defect you must –

1) Notify us immediately or within 30 days of purchase, otherwise the returns policy becomes invalid.

2) Any defective product or part will be replaced at our cost, upon inspection.You will have the option of returning the whole order or just the affected items. We advise taking pictures first and discussing with our customer service team.

Returning

If you would like to return your product for any other reason, please note –

1) You must notify us within 14 days of receiving your goods by contacting us via email on support@opscooters.com

2) You will have responsibility for looking after the items until we collect

3) A complete returns form filled in and submitted in the box, available from support@opscooters.com.

4) Your product must be unused and in original packaging to prevent any further damage

5) The cost of returning your product cannot be refunded

6) If you have paid duty on an item that has been delivered to you but you are now returning to us, you should be able to claim the duty from your local customs office.

7) All refunds under this returns policy will be paid within 30 days of you notifying us, providing that the merchandise has been collected by our courier.

Your Rights

Your rights to return goods are protected under the Consumer Rights Act 2015 which can be found at: http://www.legislation.gov.uk/ukpga/2015/15/contents

AVAILABILITY

Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative.

PRICE & PAYMENT

All prices are quoted in pounds sterling. Our prices include value added tax, and duty unless otherwise specified. Any delivery charges are additional.

We us or Paypal to collect/process transaction information.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@opscooters.com or mailing us at: OP Scooters 19 Monkridge / Haslemere Road, London, LND, N88DE, United Kingdom

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then woocomerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

 

SECTION 5 – THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@opscooters.com or by mail at OP Scooters

[Re: Privacy Compliance Officer]

[19 Monkridge / Haslemere Road, London, LND, N88DE, United Kingdom]

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